How do I tell my clients to maintain their extensions?
With each pack of hair purchased, you will receive a FREE haircare card with instructions. Please go over these instructions with your guests. We also offer extra packs of hair care cards to purchase. Educating the guest about hair care is the responsibility of the stylist.
The color I’m looking for is out of stock. How do I know when it will be back in stock?
Once we receive confirmation from our supplier that a restock is shipping, we update our site and add the expected date under each blend and length. If a color is out of stock and there is no “expected to arrive on or before…” under the description, feel free to send us a message. We would be happy to assist you. Also, once our restock has been updated on the site, you will receive a text message notification.
Can I EXCHANGE or RETURN hair?
We do allow exchanges and returns within 30 days of the order date for the Continental U.S. only. We do not accept exchanges or returns for Canada orders.

RETURNS- All returns must be in the original packaging and all binding must be in tact. Once we receive the product in hand your refund will be processed. All returns (minus shipping) will be processed on the original form of payment. There will be a 10% restocking fee. To receive your return shipping label please contact us by text: (833) 385-1800 or email: contact@strandsofhumanity.com. If you wish to avoid the restocking fee, we can process an exchange for you or store credit.

EXCHANGES- All exchanges must be in the original packaging and all binding must be in tact. Once we receive the product in hand your exchange will be processed. Incoming and outgoing packages are sent by UPS Ground. See the map below for transit (business) days. If the order needs to be expedited the stylist is responsible for the cost difference in shipping. You may exchange your order for a new order and pay a difference if upgraded. We can also apply the amount (minus shipping) to a gift card to avoid a restocking fee.

Return/Exchange Request Form
How much is shipping?
We offer flat rate shipping on all purchases for $8.95

3 Day Select for $24.95 (3-4 days)

2 Day-Air (2-3 days) for $49.00

Overnight (1-2 days) for $75